Privacy Policy & Terms of Service (Updated 2026)

Fraud Counsel Department (“we,” “our,” or “us”) is committed to protecting your personal information and maintaining the highest standards of data security, confidentiality, and regulatory compliance.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website or engage our cryptocurrency recovery and fraud investigation services.

By using our website or submitting your information, you agree to the practices outlined in this policy.

1. Information We Collect

We collect only the information necessary to provide legitimate investigative and recovery-related services.

A. Personal Information

Information you voluntarily provide through forms, live chat, messaging platforms, or email:

  • Full name
  • Email address
  • Phone number
  • Wallet addresses (if applicable)
  • Details related to your cryptocurrency case (e.g., transaction history, type of incident, estimated loss)

B. Technical & Usage Data

Automatically collected data includes:

  • IP address and device identifiers
  • Browser type and operating system
  • Geographic region (approximate)
  • Pages visited, session duration, and interactions
  • Cookies and tracking identifiers

C. Communication Records

We retain:

  • Emails, chat logs, and support tickets
  • Documents or evidence submitted during investigations

2. How We Use Your Information

Your information is used strictly for legitimate operational purposes:

  • Case evaluation and fraud investigation support
  • Secure communication and case updates
  • Website performance optimization
  • Cybersecurity monitoring and fraud detection
  • Compliance with legal and regulatory obligations

Important Notice:
We will never request your private keys, seed phrases, or direct wallet access credentials.

3. Legal Basis for Processing (2026 Compliance)

We process personal data under:

  • Legitimate Interest – fraud detection, case assessment, and security
  • User Consent – when you submit information voluntarily
  • Legal Obligation – where required by law enforcement or regulatory authorities

This aligns with global standards including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act / CPRA
  • Other applicable international data protection laws

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information.

We may share data only when necessary with:

  • Verified service providers (hosting, security, analytics)
  • Legal, regulatory, or law enforcement agencies
  • Internal compliance and fraud analysis teams

All data sharing is strictly limited to what is necessary and legally justified.

5. Data Retention Policy (New 2026 Section)

We retain personal data only as long as necessary:

  • Active case data: retained during investigation
  • Closed cases: retained for legal, audit, and compliance purposes (typically 3–7 years)
  • Marketing/contact data: until you opt out or request deletion

6. Data Security Measures

We implement enterprise-level protections including:

  • End-to-end encryption protocols
  • Secure servers and firewall protection
  • Access control and authentication systems
  • Continuous monitoring for unauthorized access

While no system is 100% secure, we actively maintain and upgrade our infrastructure to mitigate risks.

7. Your Privacy Rights (Expanded for 2026)

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion (“Right to be Forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us directly.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze user behavior
  • Enhance fraud detection systems

You can manage or disable cookies through your browser settings.

9. Third-Party Services

Our website may include links to third-party platforms.

We are not responsible for:

  • External website content
  • Third-party privacy practices

Users are encouraged to review third-party policies independently.

10. International Data Transfers (New 2026 Section)

Your data may be processed outside your country of residence.

When this occurs, we ensure:

  • Adequate safeguards are in place
  • Compliance with international data transfer regulations

11. Disclaimer of Guarantees (IMPORTANT – Legal Protection)

Fraud Counsel Department provides investigative and support services only.

We do not guarantee recovery outcomes, as cryptocurrency transactions depend on multiple external factors including blockchain conditions, third-party platforms, and legal jurisdiction.

12. Policy Updates

We may update this policy to reflect:

  • Legal or regulatory changes
  • Technology upgrades
  • Service improvements

Updates will be posted with a revised effective date.

13. Contact Information

Fraud Counsel Department
North American Client Support Office
250 International Pkwy
Lake Mary, FL 32746, USA

Phone: +1 (719) 205-0927
Email: Admin@fraudcounsel.net

Working Hours:
Mon – Sat: 24 Hours
Sunday: 12:00 AM – 4:00 PM (EST)

Secure. Confidential. Compliant. (2026 Standard)